CTS Engineer

About the role

Customer Service Engineering is an important part of the commercial function Eviosys. This role will be to provide engineering support to the customers who process our cans, ends and closures, throughout the UK & Ireland. 

The post will support Eviosys Customers with technology based advice and problem solving expertise; acting as the prime field based linkage, to help ensure delivery of key strategic business objectives on Downgauging and European Standardisation.
 

Key Responsibilities

• Carry out overhaul, maintenance of seamers and cappers within our customers factories
• Act as the interface in identification and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer.
• Support customers with improving line efficiencies and reduce spoilage and  providing guidance to customers on Seamer tooling and Capping equipment
• Support and work with our manufacturing sites with the identification and elimination of the causes of Customer complaints. 
• Support, with product and process expertise, implementation of European standardization and downgauging programs at customers
• Act as the interface in the development and deployment of new products/innovations, ensuring company and customer requirements are met.
• Work with the customer in coordinating trials of new products to ensure clear and necessary data is obtained and used in the review process 
• Support specific Customer initiative projects, ensuring pro-active and professional customer relationships are maintained.
• Carry out Customer-based audits including, where necessary, filling, processing, and handling trials. 
• Monitor the physical performance of the product, ensuring achievement of specification with regards to pressure/temperature/peak performance and axial load. 
• Support the European Customer service function as and when required. 
• Act as Eviosys expert within the customer environment, conducting required training and competency assessment, advising on appropriate action as necessary

Key Skills

Essential 

• Apprenticeship -Ideally mechanical, will consider welding/fabrication or electrical. 
• Can making and Canning Capping process knowledge
• Ability to discuss technical topics at all levels
• Ability to fault find and solve problems quickly in difficult situations Methodical, and to adapt to changing/emerging technologies
• Self-motivated and able to Prioritise workload
• Good level of IT skills.
• Full clean UK driving license

Desirable

• Previous experience of working in a food manufacturing facility would be an advantage.